Legal notice

Legal notice

Under Article 6 of Law No. 2004-575 of 21 June, 2004 on Confidence in the Digital Economy (LCEN), users of the website are informed of the identity of the various parties involved in its creation and monitoring.


Château de Callac – 1 Le Callac, 33720 Illats – France
Tel.: +33(0)6 60 58 07 .42

Publication Director

Château de Callac – S. Barral


Webite hosted by Infomaniak, rue Eugène-Marziano 25, 1227 Geneva, Switzerland

Technical implementation:

General Terms and Conditions of Sale


Depending on the establishment concerned, this contract is subject to the status of Tourist Hotels or Tourist Residences. In all cases, the guest may not take advantage of the legal provisions applicable to residential leases, particularly regarding the maintenance of the premises.

Article 2 – BOOKINGS

Room and flat bookings in our establishment are only valid after acceptance of the guest’s booking by Château de Callac. The confirmation of the guest’s booking remains at the sole discretion of Château de Callac. To be firm, the booking must be guaranteed by a valid bank card issued by a reputable institution (you will be asked for the number of the bank card, its validity date and its cryptogram) or have been the subject of a prior credit agreement with Château de Callac or be followed by the payment of a deposit.

The above-mentioned deposits must correspond to one night for stays of less than 7 nights and to 30% of the total amount of the stay for stays of more than seven nights and for room rentals (partial or private). However, in the case of stays of more than 29 nights, the amount of the stay taken as a basis for calculation will be equivalent to one month. Multiple bookings (i.e. bookings for more than 5 rooms or flats made by the same entity) are subject to the special group booking conditions.


For single-room bookings, payment is required in advance. Optional and additional services are payable on site: a bank card imprint is made on arrival.

In the case of stays of more than 29 nights, the amount of the stay used as a basis for calculation will be equivalent to one month. In the event of an extension of the stay, the price for the new period is payable in advance. Early departure does not give rise to any refund and may result in a rate change. No discount is applied for
early payment.

In case of non-payment of the invoices by their due dates, Château de Callac will be entitled to a monthly interest on arrears of 1.5% without this clause affecting the due date of the debt. In cases where it has been agreed that the payment of a guest’s stay will be made by a third party, the guest will remain personally responsible for the payment in question.

Article 4 – BILLING

Invoices are issued in the name of the natural person or legal entity when it is responsible for the price of the accommodation, which must be justified by a letter from the legal entity, sent at the time of the booking or at the latest upon the arrival of the guest.

Article 5 – PRICES

Prices are quoted in euros. Except for prices stated exclusive of tax, all prices shown are inclusive of tax. Prices include the use of the room, studio or flat with all bills included (water, electricity, heating), except for the tourist tax, which is payable directly on arrival. Optional services are not included in the prices.


To guarantee the proper performance of the contract, the guest must pay a deposit at the beginning of their stay. The guarantee shall be reimbursed subject to the payment of all the sums due under the contract, and will be allocated to the repair of any damage, cleaning expenses or to the replacement of any missing objects noted at the time of the departure. The guarantee (or its balance) is returned to the guest upon their departure.


The contract is only formed after the effective payment of the price of the stay and the deposit.

Article 8 – LENGTH OF STAY

The duration of the stay is as stated in the booking confirmation, the accommodation offer or the rental agreement.


Extension of stay: subject to availability and at the discretion of Château de Callac, the length of stay may be extended, with no obligation to stay in the same flat or room or at the same price. In the event of an agreed extension of stay and the application of a new price, the new rate will apply from the date of the start of the extension. For stays for which an accommodation offer has been made, a new accommodation offer will be drawn up.

Early departure: In the event of an early departure, the applicable rate will correspond to the shortened duration. Any change in rates due to early departure will be applied retroactively to the guest’s account from their date of arrival.


Cancellations: all cancellations must be notified in writing to Château de Callac. The effective date of a written cancellation will be the date of its receipt at the establishment. Bookings can be cancelled free of charge up to three days before the arrival date. For a cancellation period of less than 3 days, a non-cancelled booking or a no-show on your part will be invoiced at the rate indicated on the booking.

For partial rentals or privatisations, any cancellation received before the 30 th day preceding the event and/or stays will not be subject to a cancellation fee. In case of cancellation between 29 and 19 days prior to the event, 15% of the total rental amount. In case of cancellation between 18 and 12 days prior to the event, 30% of the total rental amount. In case of cancellation between 11 and 9 days prior to the event, 50% of the total rental amount. In case of cancellation between 8 and 6 days before the event, 75% of the total rental amount. In case of cancellation between 5 days and the day of the event, 100% of the total rental amount.

No-shows: Failure to arrive if a booking is not cancelled will be deemed to be a “no- show” and will be subject to the above cancellation fee.


The keys are handed over from 4 pm on the day of arrival. They must be returned before 12 noon on the day of departure.


Guests shall use the room, flat and areas at their disposal peacefully and behave insuch a way as to respect the tranquillity of the other occupants of the establishment.
Guests undertake to comply with the provisions hereof and with the establishment’s rules and regulations, which they expressly acknowledge and accept. Guestsundertake not to take up residence at the address of the establishment, neither for tax purposes, nor for professional purposes, nor to lend or sublet the room or flat to a third party for any reason whatsoever. Guests shall take care of their personal belongings and take all the usual precautions with regard to their personal belongings. Guests undertake to keep the movable property provided in the room or flat in good general condition and shall declare any defects or malfunctions to reception. Château de Callac reserves the right to enter the rented premises for maintenance and security purposes. At the end of the stay, guests must leave the room or flat clean and tidy; if this is not the case, they will be charged a fee. For safety and hygiene reasons, pets are not allowed in the establishment. Guests undertake to provide an insurance certificate mentioning the Guarantee Amount and Deductible Table at the time of their partial or total rental or complete privatisation of the establishment for an event.

Article 13 – LIABILITY

Château de Callac cannot be held responsible for theft or damage to personal belongings in the rooms and flats, including in the existing individual safes, the common areas, the car parks and any other dependence or annexe of the establishment.


In the event of force majeure, Château de Callac will be obliged to partially or totally modify the services (total or partial closure of the site, common areas such as the swimming pool, breakfast room, etc.). Château de Callac cannot be held responsible for these changes and no compensation can be claimed.


The on-site teams are available to answer any complaints, solve any possible malfunctions noted and allow guests to benefit fully from their stay.


In the event of non-payment by the agreed date or in the event of failure to perform any of the obligations incumbent on the guest, the present contract shall be automatically terminated at the discretion of the person in charge of the
establishment and after a single order to pay and/or a summons remains unsuccessful. Evictions will be issued in a simple summary order. In the event of non-payment at the agreed time and/or in the event of a serious breach of their
obligations, and in particular in the event of the guest remaining on the premises beyond the contractual period, the person in charge of the establishment reserves the right to prohibit access to the room by any means whatsoever and will keep the guest’s personal belongings at their disposal in a room “provided for this purpose”, which the guest acknowledges and accepts.


According to the Decree of May 1992, our rooms and covered common areas are non-smoking areas. It should be noted that smoking on the premises of the establishment is an offence and may be punishable depending on the damage committed. Smoking in rooms can set off alarms and lead to a total disinfection of the room. Please strictly abide by and enforce this decree. A smoking area is provided in the courtyard and on the porch. Ashtrays are available on request.


In application of the French Data Protection law 78-17, guests are informed that their booking is subject to computerised personal data processing.
Château de Callac offers Wi-Fi internet access. The guest user undertakes to ensure that the computer resources provided are in no way used for the reproduction, representation, provision or communication to the public of works or objects protected by copyright, by a related right such as texts, images, photographs, audiovisual musical works, software and video games, without the authorisation of the holders of the rights stipulated in Books I and II of the French Intellectual Property Code when such authorisation is required.


For receptions, seminars or privatisation, payments shall be made according to the contract established beforehand between the two parties. Payment is made by bank transfer (50% on booking and 50% 30 days before the arrival date). An invalid payment will automatically result in the cancellation of the booking.


These General Terms and Conditions of Sale are governed by French law in every respect. Disputes shall fall under the exclusive jurisdiction of the French courts.